Malware Removal & Cleanup

The term "Malware" is short for malicious software which is designed to infiltrate a computer system without your knowledge or consent. Malware can jeopardize your identity; take over control of your computer; corrupt or erase your data on your computer; damage the software and/or the hardware in your computer.

Malware can be a virus, worms, trojan, rootkit, spyware, dishonest adware, crimeware and so on. It will slow your computer down, it may disable your anti-virus program and your Microsoft updates. Malware and its consequences can bring your computers, network and potentially your business to a halt.

Did you know? 70% of the top 100 web sites have inadvertantly hosted malicious code or linked to malicious websites.

Why? Malware is driven by the enormous profit potential. For example, a keystroke logger can intercept usernames, passwords, bank account numbers, credit card numbers etc. that can be used to deplete bank accounts, purchase products or be sold to others wishing to do the same.

Your Help Desk has a systematic Malware removal and cleanup process that can typically be accomplished in about 1½ hours of "hands on" at our Service Center. Generally, the longer you have Malware on your system, the more time it will take to remove it and repair the damage. We are also preparing a guide on how to avoid Malware which also includes safe computing practices.

Your Help Desk is unique in that we only charge you for "hands on" time. For example, removing malware may actually take 6+ hours of "clock time". However, most of that time does not require us to have our "hands on" the system. So we would only charge you for 1 hour, miminally, or more based on actual hands on time.

Call us today or submit a service request here.